User Research Process Essentials with Editable Templates
Updated by Xtensio
At any stage of designing experiences for humans, understanding their mindset, needs, feelings, and behavior is essential. User Research is essential. It can be intimidating. It may seem research requires a lot of time and resources. However, it can be kept small scale and achievable. Thankfully a myriad of digital tools makes the research process accessible to teams of all sizes. At Xtensio, we put together some of the most essential user research documentation templates with guiding instructions.
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User Interviews
(Instructional Template)
Identify demographic information and develop empathetic knowledge to better understand and serve your ideal customers. Organize the input from your user interviews in this neat, living document template.
Usability Testing Report
(Instructional Template)
A blueprint document to conduct usability testing reports: from sourcing participants to analyzing results.
Empathy Map
Visualize what a user says, thinks, does, and feels on a simple 4 quadrant diagram. This exercise can easily accompany user interviews or usability tests.
User Journey Maps
Visualize a user’s actions, emotions, and pain points while interacting with your brand, product, or services. Depending on the purpose of your research, utilize one of the variations on the Customer Journey Map.
Day in the Life Journey Map
Reveal what a user does, feels, and thinks on a typical day, regardless of whether they interact with your product or brand.
Current State Customer Journey Map
Visualize a customer’s thoughts, actions, and feelings as they interact with your product or services right now. Based on research, identify what makes customers happy, and what the friction points are. Use it to make immediate improvements and reveal opportunities to create an excellent customer experience.
User Empathy Map
(Instructional Template)
Visualize your users’ internal world and external influences with the User Empathy Mapping exercise.
User Personas
(Instructional Template)
Based on user interviews, usability tests, and other market research you have conducted, create 2 or 3 main user personas that represent your ideal customers. Learn How to Create a User Persona.
Persona Segmentation
Create a visual comparison of your ideal user personas to see a full overview of various users’ decision-making processes and their relationship to your brand.
(Bonus) Root Cause Analysis
The Root Cause analysis is not typically listed among UX tools. But we highly recommend going through this exercise that helps design teams really dive deep to identify the root cause of any user experience problem.
Stay tuned to this page.
We will keep adding more user research deliverables and report templates.
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