TRUST
Privacy, Security and how Xtensio cares about your data
Commitment
At Xtensio, we’re on a mission to empower the people who will transform businesses and brands in the digital age. From the very beginning, we have put our users’ security and trust first. And as our community and vision have grown, we have stayed committed to protecting the data you share with us.
Please read through our updated Terms of Service, Privacy Policy and Cookie Policy.
Greater transparency
We’ve updated our Privacy Policy and Cookie Policy to more clearly describe our data protection process, including how your data is collected, where, how long your data is stored and what it is used for.
More control of data
We’ve improved the settings to give you even more control of managing your data. It’s now easier to archive versus permanently delete your folios. And all archived folios will be auto-deleted after a certain period of time.
Right to be forgotten
We respect our users right to be forgotten. Now, you can request to delete your entire account, folios and remove any of your personal data directly from the profile menu.
Frequently Asked Questions
Where is my data stored?
Your folios and the Xtensio application is hosted and stored in a secure, multi-tenant Microsoft Azure Cloud Platform. Every user’s data is isolated from each other on our storage cluster.
Is my data encrypted?
All passwords stored by Xtensio are encrypted. All data transfers within the data center are secured by SSL. All of the user data collected by Xtensio is transmitted over SSL.
What is personally identifiable information?
Personally identifiable information (PII) is any data that could potentially identify a specific individual. Any information that can be used to distinguish one person from another.
Does Xtensio collect personally identifiable information?
The only two personally identifiable pieces of information that Xtensio requires is your email and your full name.
Does Xtensio have access to my content?
Xtensio neither collects nor processes any data from user-generated content nor shares any user-generated content with third parties. At Xtensio, we don’t even view your user-generated content without your consent. Your data truly is your own data.
What kind of data should I avoid storing in my folios?
You should avoid adding any of the following types of sensitive personal information to your folios: government-issued identification numbers; specific financial information (such as credit or debit card numbers, any related security codes or passwords, and bank account numbers); information related to an individual’s physical or mental health; and information related to the provision or payment of health care.
How long does Xtensio retain user information?
Xtensio retains all user data as long as you are an active user/subscriber. Archived folios will be deleted automatically after 90 days. All user data will be removed from Xtensio starting 365 days of inactivity.
Can I delete my account and folios?
You can request to delete your entire account, folios and remove any of your personal data directly from the profile menu in the app.
Xtensio is a business communications platform where teams create, manage, present and share beautiful living documents.
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