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Monthly Customer Success Report

BONUS: Read the monthly customer success report how-to guide.

Reporting Customer Success

Monthly Customer Success Report Template

Used 1969 times | Updated October 24, 2023

The monthly customer success report helps your team improve product onboarding and engagement by tracking important engagement analytics. Use the CS report to analyze ongoing client success efforts and make more informed business decisions.

  • Create a visually-rich report to monitor customer success initiatives and communicate findings with managers, executives and other important stakeholders.
  • Analyze conversion rate, churn, recurring revenue, customer lifetime value and campaign success.
  • Improve onboarding and engagement in your product with data-driven course corrections.
Use This Template

Xtensio is your team space for beautiful living documents.
Create, manage and share business collateral, easily.
Join the 190,370 changemakers.

Use This Template

Xtensio is your team space for beautiful living documents.
Create, manage and share business collateral, easily.
Join the 190,370 changemakers.

The digital brochure is used to advertise brands, products, and services. Basically, it’s a digital version of your product catalog. Digital brochures have many key benefits that businesses can engage by tracking important engagement analytics. Use the CS report to analyze ongoing client success efforts and make more informed business decisions.

  • Create a visually-rich report to monitor customer success initiatives and communicate findings with managers, executives and other important stakeholders.
  • Analyze conversion rate, churn, recurring revenue, customer lifetime value, and campaign success.
  • Improve onboarding and engagement in your product with data-driven course corrections.

BONUS: Read the monthly customer success report how-to guide.

Reporting Customer Success

How to create a customer success report with Xtensio

  • Click and start editing, no account or credit card required.
    Follow along with the instructional report details. Add charts, graphs, images, and videos to customize the template and make it your own. Drag & drop. Resize. It’s the easiest editor ever.
  • Customize everything in the customer success report template to match your brand.
    Define your style guide. Add your (or your client’s) brand fonts and colors. You can even pull colors directly from a website to easily brand your client success reports and more.
  • Work on your reporting together on the cloud.
    Add colleagues (or clients) to collaborate on the client report template. Changes automatically save and sync across all devices, in real-time.
  • Share a link. Present a slideshow. Embed. Download a PDF/PNG.
    The CS report template seamlessly adapts to your workflow. No more jumping from tool-to-tool to design different types of deliverables.
  • Reuse and repurpose.
    Save your own custom customer success report templates. Or copy and merge into other documents.
Quick Tip

Follow along step-by-step with the monthly customer success report how-to guide.

What is customer success reporting?

Reporting helps your customer service, support and success team improve onboarding and engagement in your product by tracking important engagement analytics. Keeping track of success strategies and engagement metrics helps subscription service and SaaS companies make more informed business decisions that lead to happier customers.

How do I write a monthly CS report?

The customer service team and customer success team uses this report to make sure customers are happy to use their product. Look into your marketing automation platform, customer success platform and internal data to find metrics that lead to understanding how your campaigns, customer support and other success efforts are performing. Explain what the CS team has done this month towards reaching established metrics and KPIs.

In customer success tracking, you’ll want to analyze the following metrics:

  • Customer service and account escalation data. How do your response and resolution time affect customer satisfaction?
  • Customer onboarding and engagement rate. Are users reaching your onboarding milestones? How long is it taking new users to find value in your product? Look at feature usage, onboarding completion and session time.
  • Renewals and client churn rate. When is a client in churn danger? Who are possible churn candidates? What does this data tell you about the stickiness of your product?
  • MRR expansion rate. What are you doing to nurture and grow existing customers? How many upgrades and expansions did you have this month?
  • Customer health score. Formulate your score based on factors such as usage frequency, product stickiness, ticket volume per user, product adoption, quality of relationship with a customer, response time to the first request, average logging frequency and more.
  • Customer advocacy. Determine your monthly NET promoter score and document any case studies and testimonials.

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Frequently asked questions

What is Xtensio?

Xtensio is the quickest and easiest way for teams to create, share and manage all of their business documents together. Create pitches, sales sheets, reports, case studies, agendas and more. Add images, videos, tables, buttons and other interactive modules. Drag and drop, resize, change backgrounds, colors. Share a link. Present a digital slideshow. Export a PDF/PNG.

Do I need to download software?

Nope. Xtensio is a web browser-based platform.

How is Xtensio different from PPT, Illustrator or Word?

Unlike other presentation or document creators, Xtensio works like a web builder so you can easily drag and drop interactive content, customize the layout, and change colors, fonts, backgrounds to get professional-looking business content out the door quickly, without needing a designer.

You can collaborate with team members and guests to work together in real-time on the cloud. And the flexibility to share folios as live web links, digital slideshow presentations or exportable PDF/PNGs means you don’t have to jump between tools when creating different deliverables. Check out this page to see how Xtensio outpaces the competition.

What is a folio? 

An Xtensio folio is a unique online page editor. A living document. It’s a live webpage, a full-screen digital slideshow presentation, and an exportable PDF/PNG document all in one. Folios are responsive, collaborative, and completely customizable. Start with an instructional template or a blank folio to build all your business documents and presentations with the ease of a web builder. Add team members and guests to work together in real time on the cloud. Changes instantly sync to the live version of the folio so both internal and external stakeholders are always up-to-date. Xtensio folios are the next generation of flexible documents and presentations.

Is my data private and secure?

Yes. All Xtensio plans include 128 bit SSL encryption and backups to ensure your data is secure. Here’s more on the range of sharing options on Xtensio, from completely private to public.

Can I create a free monthly customer success report?

Yes. You can try out Xtensio’s simple editor and any template, including the CS report template without creating an account. To save your work, collaborate with your team and access other premium features and resources, you can upgrade to premium 

What would I get by upgrading to a premium plan?

By upgrading to our premium plans, you’ll have a private, branded workspace with your own URL where you, your team members and guests can create and collaborate on multiple presentations and documents.

You’ll be able to lock branding across your deliverables with the team style guide, streamline the creation process with custom templates, unlock exports, add password protection and customize individual shared links, and view project stats to stay updated on all of your projects. Here’s more about our premium plans.

What would I use the CS report template for?

The monthly CS report helps your team improve onboarding and engagement in your product by tracking important engagement analytics. Improve your ongoing customer success efforts by keeping track of success strategies and engagement metrics to make more informed business decisions.

What information should the report include?

You should include any and all details about campaigns and success initiatives you’ve worked on throughout the past month, engagement metrics like customer service performance, renewals, health scores and more.

Can I add colleagues to edit the report template?

Yes! You can invite as many people as you’d like to collaborate on your support team reports. As a platform, Xtensio helps improve the way your team works.

Can I modify SMART Goals Template?

Easily. Xtensio’s templates are fully customizable. You can use it as is simply by typing and editing the instructional text, and replacing images. If you’d like to go further apply any style you like. Change colors and fonts to match your branding. With drag and drop editor you can modify the layout, and repurpose the template for your specific needs. 

How do I share my CS report?

Choose your file format. Present it as a full-screen digital slideshow, share it as a responsive web link or export it as a PDF (customize the PDF size) or PNG.

Do you have other tools for customer success?

We do! There are a number of different templates, examples and resources to guide you through defining and implementing your business. Check out our Customer Success toolbox and Operations toolbox to find more templates and resources.

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